Terms of Use

Terms & Conditions

1. Assignment of another carrier:
The removals company can use another carrier to carry out the move.
2. Additional Services:
The furniture mover carries out his obligations with the customary care of a proper furniture mover against payment of the agreed fee, while safeguarding the interests of the sender. Special services and expenses that were not foreseeable at the time the contract was concluded must also be paid for. The same applies if the scope of services is extended by the sender after conclusion of the contract.
3. Collective transport:
The move may be carried out in collective transport.
4. Gratuities:
Tips cannot be offset against the furniture removal company's invoice.
5. Reimbursement of moving expenses:
If the sender has a claim for relocation cost reimbursement from an agency or an employer, he instructs this agency to pay the agreed and due relocation cost reimbursement less any advance payments or partial payments directly to the removals company upon request.
6. Transport security:
The sender is obliged to protect moving or electronic parts on highly sensitive devices such as e.g.: washing machines, record players, television, radio and hi-fi devices, EDP systems professionally secured for transport. The removal company is not obligated to check that the goods have been properly secured during transport.
7. Electrical and plumbing work:
Unless otherwise agreed, the furniture removal company's people are not authorized to carry out electrical, gas, dowel and other installation work.
8. Craftsmen's agency:
In the case of services provided by additional craftsmen, the furniture removal company is only liable for the careful selection.
9. Set-off:
A set-off against claims by the removal company is only permitted with due counterclaims that are undisputed or have been legally established.
10. Assignment:
At the request of the person entitled to compensation, the furniture removal company is obliged to assign the rights to which it is entitled under the insurance contract to be concluded by the person entitled to compensation
11. Misunderstandings:
The latter is not responsible for the risk of misunderstandings other than written order confirmations, instructions and notifications from the sender and such to other people of the furniture mover who are not authorized to accept them.
12. Shipper Verification:
When picking up the goods to be moved, the sender is obliged to check that no object or facility has been mistakenly taken away or left behind.
13. Maturity of the agreed fee:
In the case of domestic transport, the invoice amount is due before the end of the unloading, in the case of international transport, before the start of loading and is to be paid in cash or in the form of an equivalent means of payment.
Cash expenses in foreign currency are to be paid according to the settled exchange rate. If the sender does not meet his payment obligation, the removal company is entitled to stop the removal goods or to store them after the start of the transport at the sender's expense. §419 applies accordingly.
14. Withdrawal from Contract:
Clause 6.6 DIN EN ISO 12522-1 is replaced by the relevant provisions of the German Civil Code and German Commercial Code, in particular by §§ 415 German Commercial Code, 346ff German Civil Code.                                     15. Storage Agreement:
In the case of storage, the general storage conditions of the German furniture transport (ALB) apply. These will be made available at the request of the sender.                                                                                                                                  16. Jurisdiction:
For legal disputes with registered traders based on this contract and claims for other legal reasons related to the transport order, the court in whose district the branch of the furniture carrier commissioned by the sender is located is exclusively responsible. For legal disputes with persons other than registered traders, the exclusive jurisdiction applies only in the event that the sender has moved his domicile or usual place of residence abroad after the conclusion of the contract or his domicile or personal place of residence is not known at the time the complaint is filed.                                                17. Choice of Law:
German law applies.